GENERAL:

If you place an order electronically through the website you are using, you accepted the preliminary information form and distance sales contract presented to you.

Shipping costs, which are the cost of product shipment, will be paid by buyers.

Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.

If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

If the Buyer does not pay for the product he purchased or cancels it in his bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

After the product is delivered, if it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons and if the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer will return the contracted product within 3 days, at the expense of the SELLER. must return it to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request to cancel the order, replace the product with a similar one, or postpone the delivery until the obstacle is eliminated. If the buyer cancels the order; If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

The buyer will inspect the goods subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods will not be received from the cargo company. The goods received will be deemed to be undamaged and intact. BUYER must protect the goods carefully after delivery. If the right of withdrawal is to be used, the goods should not be used. The Invoice must be returned along with the product.

RIGHT OF WITHDRAWAL:

BUYER; Within 14 (fourteen) days from the date of delivery of the product purchased to him/her or to the person/organization at the address indicated, he/she may exercise his right of withdrawal from the contract by rejecting the goods without assuming any legal or criminal liability and without giving any justification, provided that he notifies the SELLER via the contact information below.

SELLER’S CONTACT INFORMATION FOR RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY

NAME/TITLE: PLANTEA D.O.O.
ADDRESS: CESTA GORENJSKEGA ODREDA 16, SI-4260 BLED, SLOVENIA
EMAIL: info@gardenvillagebled.com
PHONE: +386 70 337 000

DURATION OF THE RIGHT OF WITHDRAWAL:

If the buyer purchases a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires.

Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered e-mail within 14 (fourteen) days and the product must not have been used within the framework of the “Products for which the Right of Withdrawal cannot be Exercised” provisions set out in this contract.

RETURN CONDITIONS:

The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.

If the value of the goods decreases or the return becomes impossible due to a reason caused by the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product within the right of withdrawal period.

If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.